Saying that the word "knife" in the Knife Rights logo "is not family
friendly," M&M's rejected a Knife Rights order for promotional
packages of M&M's candies with the Knife Rights logo on them. Then
they lied and claimed Knife Rights canceled the order, when it was
entirely their doing!
The
candy was ordered for an upcoming promotion through M&Ms'
customized Business to Business department. The customer service
representative, Christian, was very helpful and the order was placed.
Then four business days later we received a call from Christian to let
us know that they would not fill the order since "the word knife is not
family friendly." That certainly came as news to us. Christian
apologized for the delay getting back to us, we had called twice seeking
confirmation the order would arrive in time, saying he had argued hard
for us, but that his bosses wouldn't budge.
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